A NOVEL CALL ROUTING OPTIMIZATION IN AN IN-DIRECT SALES ENVIRONMENT. The Asian Bulletin of Big Data Management , [S. l.], v. 5, n. 1, p. 58–72, 2025. DOI: 10.62019/abbdm.v5i1.291. Disponível em: https://abbdm.com/index.php/Journal/article/view/291. Acesso em: 27 jan. 2026.